If you have a concern, complaint, or question about how VigiAMS handles your personal data, please contact our Grievance Officer first. We respond within 15 days as required by DPDP §13(3). If you remain dissatisfied, you may escalate to the Data Protection Board of India.
- Grievance Officer
- Vishal T
- admin@vigiams.com
- Phone
- +91 94819 54900
- Postal address
- No. 93/2, 2nd Cross Road, Pipeline Road, Anjananagar, Viswaneedam, Bangalore North, Bangalore - 560091, Karnataka, India
- Office hours
- Mon–Fri, 10:00–18:00 IST
Data Protection Officer
For broader data-protection questions (compliance, processing scope, sub- processors), the DPO is the right contact:
- Data Protection Officer
- Vishal T
- admin@vigiams.com
- Phone
- +91 94819 54900
- Postal address
- No. 93/2, 2nd Cross Road, Pipeline Road, Anjananagar, Viswaneedam, Bangalore North, Bangalore - 560091, Karnataka, India
What to include in your grievance
- Your name + contact details
- Whether you are a hospital staff user, a patient, or someone acting on a patient's behalf
- A clear description of the concern (what happened, when, how it affected you)
- Any account ID, hospital name, or audit-event timestamp that helps us locate the issue (do not include sensitive PHI in the email — we will set up a secure channel if needed)
We treat every grievance as confidential and never retaliate against someone for raising one in good faith. Frequently asked questions are answered in our Privacy Notice.